Taxes and service costs
When you rent a villa there are no hidden expenses, such as surcharges or extra service expenses.
If however some extra charges are needed you will be notified before hand.
When you are satisfied about the service provided by the staff it is customary to give a tip.

Payments and cancellations
Within seven days, after confirmation of reservation has been given, a payment of 30% of the total rent amount must be received by us. When this is not the case the reservation will be cancelled. The final payment is required 45 days prior to arrival at your rented villa.
When the reservation is made less then 45 days prior to arrival at Lombok, the total amount has to be received at once.
The complete amount, minus 3 Million Rp., will be refunded when the reservation is cancelled 60 days or more prior to arrival. With cancellations less then 60 days prior to arrival no refunds will be made.
Notice of cancellation must be received by us in writing.
No refunds will be made if the guests decide to check out earlier than stated in the reservation made.

Changes in booking
For changes in the reservation, a Rp.500.000,- administration charge can be asked, when the booking has already been affirmed and the down payments have been paid.

Check-out and Check-in time
Generally the check-out time for the villas is 11 o'clock in the morning. Checking-in normally takes place from 14 o'clock noon at the date of arrival.
In most cases special arrangements can be made.

Flight data and transfer
When you rent the villa the transfer from and to the airport can also be arranged by us, at the lowest possible price.
Our manager will be stand by at the airport of Mataram to welcome you at arrival and will bring you to the villa.
At the arrival hall of the airport he will await you with a sign, with upon it the name which has been indicated on the reservation.
Therefore it is necessary that you inform us about the flight data, for as well as arrival as departure. Also changes in flight schedule must be reported, to guarantee his presence.
He can also take care of your transfer to the airport on you day of departure.

Liability
Lombok Rental Villas is not obliged to pay back an unused part of the reservation, due to any circumstances.
Also we are not liable for theft or accidents.
Therefore a tenant should arrange his own cancellation insurance and/or travel insurance.
If the tenant causes damages to the rented property or movables, or loses possessions of the owner (such as a key),
the tenant will be held responsible for this.
The expenses for repair or replacement will have to be paid by the tenant.

Payment Details
Money should be transferred to: